frequently asked questions

  1. How can I contact you?
  2. What are the features of the kokopax classic carrier™ that make it different than the other baby backpack carriers out there?
  3. Where should I use my kokopax classic carrier™?
  4. I'm 5'2" and my husband is 6'3". Will the kokopax classic carrier™ work for us?
  5. How can I wash my kokopax classic carrier™?
  6. Can I send in my favorite fabric to have a kokopax classic carrier™ made?

Answers...

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  2. What are the features of the kokopax classic carrier™ that make it different than the other baby backpack carriers out there?

    The classic carrier is not only fashionable and fun, but it is comfortable and functional too. Its cantilever frame, made of lightweight anodized aluminum, distributes the baby's weight onto the adult's hips rather than pulling on the shoulders, making it very comfortable. Plus, because baby gets to ride up high, he can see what Mom or Dad is doing and can interact more easily, get a snack or pacifier, or nap on a shoulder, all the while feeling close and safe.

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  3. Where should I use my kokopax classic carrier™?

    We could go on and on, but some of our favorite uses include: the grocery store, the playground with an older sibling, the airport, the kitchen during dinner prep, family-friendly hikes, walks on the beach, shopping around town, vacation explorations.... Send us a story about your favorite use to: customerservice@kokopax.com.

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  4. I'm 5'2" and my husband is 6'3". Will the kokopax classic carrier™ work for us?

    The classic carrier's frame is easily adjustable to fit different torso lengths, ideal for your situation. Before putting baby into the carrier, just pull out the adjustor knobs and set the lumbar support to one of three settings that best fits you (see Carrier Instructions/Safety for diagram and important safety information), then load up and go.

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  5. How can I wash my kokopax classic carrier™?

    We sure wish we could recommend Sarah's mother's old technique of running it through the dishwasher, but the classic carrier has IN NO WAY been tested and approved for this treatment. Instead, we recommend spot washing with a damp sponge or cloth and air dry. If you find that crumbs and drool are the main culprits, you might consider purchasing a pax protector™ that can be detached and machine washed.

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  6. Can I send in my favorite fabric to have a kokopax classic carrier™ made?

    Unfortunately we can't accommodate individual manufacturing requests at this time, but we work with designers to add new, unique fabrics on a regular basis, so check back often to see what beautiful fabrics have been added to the line. We're interested in hearing about patterns you'd love to see on kokopax® products - please send us a note: customerservice@kokopax.com.

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