At kokopax™ we take great pride in the quality and safety of our products. However, it may occasionally be necessary to exchange or return a purchase. Merchandise to be exchanged or returned must be in its original condition and must be unwashed, unused and in the kokopax packaging. Exchanges and returns must be completed within 30 days from the date of purchase. Defective merchandise can be replaced within 90 days of the original purchase date. Only product purchased at www.kokopax.com will be accepted.
Please note that we reserve the right to alter minor details of the products featured on our website, packaging and informational materials in the interest of maintaining product quality, design integrity and safety standards. Accordingly, products shipped to you may differ slightly from those depicted on our website or in printed materials. Please remember that some of our products may show differences in color or texture that do not necessarily indicate a defect. Such differences are inherent in the manufacturing of specialty products.
1. Please call our customer service specialist at 888.565.6729 between regular office hours (9am-5pm PST) to get a return authorization number. Please write the authorization number on the space provided on the exchange/return form. Complete the exchange/return form and include it with your package. Failure to do so may delay processing. Click here for the return form.
PROVIDE ACCURATE INFORMATION:
2. Provide the billing and ship-to information. For exchanges, provide check or credit card information for shipping charges in the amount of $10.00 (US). If requesting a return, please provide the original credit card information used at the time of purchase. Please note: refunds will be made in the same form of payment as the original purchase. For credit card refunds, please allow 1 - 2 billing cycles for the credit to appear on your credit card statement.
PACK IT UP:
3. Package the merchandise to be exchanged/returned in the original kokopax shipping materials. When shipping merchandise for an exchange or return, kokopax highly recommends using a delivery service such as UPS or FedEx which provide a tracking number for your shipment. kokopax is not responsible for any lost or damaged merchandise and does not reimburse shipping charges.
SHIP IT OFF:
4. Ship your package to: kokopax, llc
2190 East Pebble Road, Suite 200
Las Vegas, NV 89123